PRIVACY POLICY
SOUNDREACH LIMITED (Hong Kong)
SOUNDREACH LIMITED (Hong Kong)
Last Updated: 15 December 2025
SOUNDREACH LIMITED (“SOUNDREACH”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data in accordance with applicable privacy and data protection laws.
This Privacy Policy explains how we collect, use, process, disclose, and protect information when you access our website, use our telecommunications and communication services, interact with our platforms, or otherwise communicate with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. About SOUNDREACH LIMITED
SOUNDREACH LIMITED is a company incorporated in Hong Kong providing telecommunications, VoIP, cloud communications, messaging, voice routing, DID services, SIP trunking, APIs, software, and related connectivity solutions.
2. Information We Collect
We may collect and process the following categories of information:
2.1 Personal Information
We may collect limited technical and operational information necessary for the functioning, security, maintenance, and improvement of our services.
2.3 Payment and Financial Information
We may process billing and payment-related information required for invoicing, accounting, payment processing, and compliance obligations.
2.4 Communications
We may retain communications exchanged with us, including support tickets, emails, chat records, and service-related correspondence.
3. How We Collect Information
We collect information:
4. How We Use Information
We may use collected information for the following purposes:
5. Legal Basis for Processing
Where applicable under relevant privacy laws, we process personal data based on:
6. Sharing and Disclosure of Information
We may share information with:
Information may also be disclosed where required by law, court order, governmental authority, or telecommunications regulation.
7. International Data Transfers
Due to the global nature of telecommunications and cloud services, information may be transferred to and processed in jurisdictions outside Hong Kong.
Where such transfers occur, SOUNDREACH will take commercially reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable laws.
8. Data Retention
We retain information only for as long as reasonably necessary for:
9. Data Security
SOUNDREACH implements commercially reasonable technical, organizational, and administrative security measures designed to protect information against unauthorized access, disclosure, misuse, loss, or destruction.
Such measures may include:
10. Telecommunications and Traffic Data
As part of providing telecommunications and communication services, SOUNDREACH may process operational and traffic-related information necessary for service delivery, billing, fraud prevention, compliance, security, and service quality purposes.
11. Cookies and Analytics
Our website and platforms may use cookies, analytics technologies, and similar tools to:
Disabling cookies may affect certain website functionalities.
12. Marketing Communications
We may send service-related announcements, operational notices, updates, and marketing communications where permitted by applicable law.
You may opt out of non-essential marketing communications at any time by following unsubscribe instructions or contacting us directly.
13. Your Rights
Subject to applicable laws, you may have rights to:
To exercise your rights, please contact us using the contact details below.
14. Third-Party Services and Links
Our website or services may contain links to third-party websites, platforms, or services.
SOUNDREACH is not responsible for the privacy practices, policies, or content of third-party services.
Users should review the applicable privacy policies of such third parties independently.
15. Children’s Privacy
Our services are intended for business and professional use and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
16. Changes to This Privacy Policy
SOUNDREACH may update or modify this Privacy Policy from time to time.
Updated versions become effective upon publication on our website or upon written notice where required.
Continued use of our services after updates constitutes acknowledgment of the revised Privacy Policy.
17. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
18. Contact Information
SOUNDREACH LIMITED
Hong Kong SAR
Email: billing@soundreach-limited.com
SOUNDREACH LIMITED (“SOUNDREACH”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data in accordance with applicable privacy and data protection laws.
This Privacy Policy explains how we collect, use, process, disclose, and protect information when you access our website, use our telecommunications and communication services, interact with our platforms, or otherwise communicate with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1. About SOUNDREACH LIMITED
SOUNDREACH LIMITED is a company incorporated in Hong Kong providing telecommunications, VoIP, cloud communications, messaging, voice routing, DID services, SIP trunking, APIs, software, and related connectivity solutions.
2. Information We Collect
We may collect and process the following categories of information:
2.1 Personal Information
- full name;
- company name;
- job title;
- billing and contact information;
- email address;
- telephone number;
- postal address;
- identification and verification documents;
- account credentials.
We may collect limited technical and operational information necessary for the functioning, security, maintenance, and improvement of our services.
2.3 Payment and Financial Information
We may process billing and payment-related information required for invoicing, accounting, payment processing, and compliance obligations.
2.4 Communications
We may retain communications exchanged with us, including support tickets, emails, chat records, and service-related correspondence.
3. How We Collect Information
We collect information:
- directly from you;
- through your use of our services;
- from carriers, partners, and telecommunications providers;
- through automated technologies such as cookies and analytics tools;
- from publicly available sources;
- from compliance and verification providers.
4. How We Use Information
We may use collected information for the following purposes:
- providing and maintaining services;
- customer onboarding and account management;
- processing payments and invoices;
- fraud prevention and security monitoring;
- telecommunications routing and operational management;
- technical support and troubleshooting;
- compliance with legal and regulatory obligations;
- service improvement and analytics;
- communicating service updates and notices;
- enforcing contractual rights and Terms of Service.
5. Legal Basis for Processing
Where applicable under relevant privacy laws, we process personal data based on:
- performance of a contract;
- legitimate business interests;
- legal and regulatory obligations;
- consent where required;
- protection against fraud, abuse, and security threats.
6. Sharing and Disclosure of Information
We may share information with:
- telecommunications carriers and network providers;
- payment processors and financial institutions;
- cloud hosting and infrastructure providers;
- compliance, legal, and regulatory authorities;
- fraud prevention and cybersecurity providers;
- professional advisers and auditors;
- affiliates, contractors, and subprocessors assisting in service delivery.
Information may also be disclosed where required by law, court order, governmental authority, or telecommunications regulation.
7. International Data Transfers
Due to the global nature of telecommunications and cloud services, information may be transferred to and processed in jurisdictions outside Hong Kong.
Where such transfers occur, SOUNDREACH will take commercially reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable laws.
8. Data Retention
We retain information only for as long as reasonably necessary for:
- service provision;
- operational and technical purposes;
- compliance obligations;
- dispute resolution;
- fraud prevention;
- enforcement of agreements;
- tax and accounting requirements.
9. Data Security
SOUNDREACH implements commercially reasonable technical, organizational, and administrative security measures designed to protect information against unauthorized access, disclosure, misuse, loss, or destruction.
Such measures may include:
- access controls;
- authentication procedures;
- encryption technologies;
- firewalls and network protections;
- monitoring and logging systems;
- restricted personnel access.
10. Telecommunications and Traffic Data
As part of providing telecommunications and communication services, SOUNDREACH may process operational and traffic-related information necessary for service delivery, billing, fraud prevention, compliance, security, and service quality purposes.
11. Cookies and Analytics
Our website and platforms may use cookies, analytics technologies, and similar tools to:
- improve functionality and performance;
- remember preferences;
- analyze traffic and usage trends;
- enhance user experience;
- maintain security.
Disabling cookies may affect certain website functionalities.
12. Marketing Communications
We may send service-related announcements, operational notices, updates, and marketing communications where permitted by applicable law.
You may opt out of non-essential marketing communications at any time by following unsubscribe instructions or contacting us directly.
13. Your Rights
Subject to applicable laws, you may have rights to:
- access personal data;
- request correction of inaccurate information;
- request deletion of certain data;
- object to specific processing activities;
- withdraw consent where processing is based on consent;
- request restriction of processing;
- request portability of data where applicable.
To exercise your rights, please contact us using the contact details below.
14. Third-Party Services and Links
Our website or services may contain links to third-party websites, platforms, or services.
SOUNDREACH is not responsible for the privacy practices, policies, or content of third-party services.
Users should review the applicable privacy policies of such third parties independently.
15. Children’s Privacy
Our services are intended for business and professional use and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
16. Changes to This Privacy Policy
SOUNDREACH may update or modify this Privacy Policy from time to time.
Updated versions become effective upon publication on our website or upon written notice where required.
Continued use of our services after updates constitutes acknowledgment of the revised Privacy Policy.
17. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
18. Contact Information
SOUNDREACH LIMITED
Hong Kong SAR
Email: billing@soundreach-limited.com