Terms and Conditions
1. Information We Collect
We may collect the following types of information:
Account Information: details you provide during registration (company name, contact details, billing information).
Service Usage Data: call details, connection data, and technical logs related to VOIP services.
Communications: emails, support requests, and correspondence with our team.
Payment Data: transaction details (excluding sensitive bank card data, which is handled by payment processors).
2. How We Use Personal Data
We process personal data only for legitimate business purposes, including to:
Provide and manage our VOIP services.
Authenticate and secure access to our services.
Handle billing, payments, and account administration.
Prevent fraud, abuse, or misuse of services.
Comply with legal and regulatory requirements.
Communicate important service updates and notices.
3. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual necessity – to deliver our services as agreed.
Legal obligations – to comply with applicable laws and regulations.
Legitimate interests – to improve services, ensure security, and prevent fraud.
Consent – where required, such as for marketing communications.
4. Data Sharing and Disclosure
We may share personal data with:
Affiliates and service partners who support the delivery of our services.
Telecommunications providers involved in call routing and termination.
Regulatory authorities where required by law.
Fraud prevention and security partners to protect networks and systems.
We do not sell or rent personal data to third parties.
5. International Data Transfers
Where necessary, personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.
6. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. However, no system can be completely secure, and we cannot guarantee absolute security of data transmitted via the internet.
7. Data Retention
We retain personal data only as long as necessary for:
The duration of the service agreement.
Compliance with legal obligations (e.g., tax or regulatory retention).
Resolving disputes or enforcing agreements.
After retention periods expire, data will be securely deleted or anonymized.
8. Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, where legally permissible.
Restrict or object to certain processing activities.
Request a copy of your data in a portable format.
Withdraw consent (where processing is based on consent).
Requests can be submitted to office@soundreach-limited.com
9. Cookies and Tracking
We may use cookies and similar technologies to enhance your browsing experience and analyze service usage. You can disable cookies in your browser settings, though some features of our services may not function properly.
10. Third-Party Services
Our services may integrate with third-party applications or providers. Their use of personal data is governed by their own privacy policies. We encourage you to review those policies before using third-party integrations.
11. Children’s Data
Our services are intended for business clients only and are not directed to children. We do not knowingly collect personal data from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or data practices. Updates will be posted on this page, and continued use of services after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: office@soundreach-limited.comAddress:
FLAT A 8/F KINGSWELL
COMMERCIAL TOWER 171 LOCKHART
ROAD WAN CHAI
HK
We may collect the following types of information:
Account Information: details you provide during registration (company name, contact details, billing information).
Service Usage Data: call details, connection data, and technical logs related to VOIP services.
Communications: emails, support requests, and correspondence with our team.
Payment Data: transaction details (excluding sensitive bank card data, which is handled by payment processors).
2. How We Use Personal Data
We process personal data only for legitimate business purposes, including to:
Provide and manage our VOIP services.
Authenticate and secure access to our services.
Handle billing, payments, and account administration.
Prevent fraud, abuse, or misuse of services.
Comply with legal and regulatory requirements.
Communicate important service updates and notices.
3. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual necessity – to deliver our services as agreed.
Legal obligations – to comply with applicable laws and regulations.
Legitimate interests – to improve services, ensure security, and prevent fraud.
Consent – where required, such as for marketing communications.
4. Data Sharing and Disclosure
We may share personal data with:
Affiliates and service partners who support the delivery of our services.
Telecommunications providers involved in call routing and termination.
Regulatory authorities where required by law.
Fraud prevention and security partners to protect networks and systems.
We do not sell or rent personal data to third parties.
5. International Data Transfers
Where necessary, personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.
6. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. However, no system can be completely secure, and we cannot guarantee absolute security of data transmitted via the internet.
7. Data Retention
We retain personal data only as long as necessary for:
The duration of the service agreement.
Compliance with legal obligations (e.g., tax or regulatory retention).
Resolving disputes or enforcing agreements.
After retention periods expire, data will be securely deleted or anonymized.
8. Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, where legally permissible.
Restrict or object to certain processing activities.
Request a copy of your data in a portable format.
Withdraw consent (where processing is based on consent).
Requests can be submitted to office@soundreach-limited.com
9. Cookies and Tracking
We may use cookies and similar technologies to enhance your browsing experience and analyze service usage. You can disable cookies in your browser settings, though some features of our services may not function properly.
10. Third-Party Services
Our services may integrate with third-party applications or providers. Their use of personal data is governed by their own privacy policies. We encourage you to review those policies before using third-party integrations.
11. Children’s Data
Our services are intended for business clients only and are not directed to children. We do not knowingly collect personal data from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or data practices. Updates will be posted on this page, and continued use of services after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: office@soundreach-limited.comAddress:
FLAT A 8/F KINGSWELL
COMMERCIAL TOWER 171 LOCKHART
ROAD WAN CHAI
HK